|How can I get my User ID and password?|
|You will be sent your login information in an announcement email which will be sent when the system opens for report entry.
Your User ID is your 11 character PR Award Number. Once you log into the system, it will prompt you to change your password. Please do so and keep the password in a safe location as you will be required to use it every time you log in.
If you forget your password, click the "Forgot Password" link to have it emailed.
|My login information doesn't work. What should I do?|
|The first step you should take is to make sure that you're entering the information in correctly. A common problem is using the letter 'O' in the PR award number instead of the 0 (zero). A simple solution to ensure that you're keying in the proper information is to 'copy and paste' the login information directly from the email that contains all of the information. If you try again but still have no success, please contact the help desk for assistance.
|I didn't receive the announcement email.|
|First, please check your spam folder. If you don't see the email, please contact the help desk and request that the announcement email be resent.|
|I have fellows who did not receive any award this year.|
|If these are fellows that have been funded previously or will be funded, you need to include them on your report for this year. Select the Not Funded option and complete the page which displays.|
|I need to delete a fellow from the list.|
|If these are fellows that have been funded previously or will be funded, you need to include them on your report for this year. Select the Not Funded option and complete the page which displays.
If a fellow has not and will never receive an award, please contact the help desk to have them removed.
|The name of one of my fellows is spelled incorrectly.|
|Please contact the help desk and provide them with the correct spelling.|
|The first and last name of one of my fellows is transposed.|
|Please contact the help desk and provide them with the correct name.|
|The fellow count displayed on Grantee Page 2 is incorrect and I can't update it. |
|The fellowships awarded using GAANN funds, matching funds, or both on the Grantee page 2 is based on the information based on your responses to the question, "What is the source of the GAANN fellow's stipend?" for each fellow on the Fellow Data - Page 2 screen.|
|On the list of fellows, should we include those who were supported on the previous grant?|
|No, only include the fellows you are supporting under your current grant.|
|I clicked the Save button and the login page displayed. Why?|
|The system will timeout after an hour of inactivity. The system does not consider entry into a data field as activity. Please make sure you click the Save button frequently.|
|I submitted my report, but now I need to make changes to it.|
|Please contact the help desk and request that the report be unsubmitted.|
|Is it possible to get a copy of a prior year report?|
|Yes, please contact the help desk and request that they send you a copy.|